Frequently Asked Questions

Q. If I can’t get these people to pay what’s the point in passing to someone else?

A. Sometimes your own debtors get complacent, if they don’t believe you’ll take any action they just keep ‘fobbing’ you off. When they get a call for the UK Debt Enforcement Agency they realise you are taking the matter seriously and this is usually the point that meaningful negotiation can start after all nobody like to have bad ratings on their credit file.

Q. I’m already paying staff, I don’t need another bill to pay to get money that’s mine anyway?

A. The UK Debt Enforcement Agency charge only a pre agreed % of the debt they collect, if we don’t collect you don’t pay so you’ve lost nothing*. We transfer any collected monies, net of our commission, direct to your bank on a weekly basis, and with regular reports and invoices our work is transparent and fully auditable. What we’ve found is that often companies dispense with in house collection altogether and use us instead, if we don’t produce results they don’t pay so it makes better economical sense.

Q. What is honestly going to make someone pay you when they won’t pay me?

A. Our collectors are trained to encompass many methods of communication and negotiation and as we have the advantage of being detached from the relationship between customer and supplier we can remain objective and focused on the matter in hand. People also tend to take debt companies much more seriously as they know they are not going to go away until payment is made.

Q. Once I’ve given you the details of my debt can I monitor the progress you’re making?

A. Each of our customers has the services of a dedicated account manager and can contact them at any time for an update. In addition you will have access to your own private portal on our bespoke on-line CRM from where you can access all of your weekly activity reports and invoices as well an overview of exactly how much of your debt we’ve collected to date.

Contacting Us
If you have any questions or queries relating to this Privacy Policy then please contact us at info@ukdebtenforcementagency.co.uk or telephone 01772 671355